Appointment Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. However, emergencies can happen, and we are here for you during unexpected times. For this reason, occasionally appointment delays are inevitable. Please understand that we make a sincere attempt to see each client on time.

Appointment Cancellation Policy

We will confirm your appointment before the scheduled date. If you are unable to keep your appointment, please call to cancel at least 24 hours in advance.  While we understand that things come up, we require notice when you are unable to keep an appointment.  This allows other patients to be seen if you no longer need your appointment time.   Because we want to help as many pets as possible, there may be a penalty after multiple no-call, no-show appointments (such as billing for a physical exam fee).

Patient Arrival Policy

For the safety of all animals in our care, we require that all vaccinations be up to date for animals being admitted into the hospital for the day for surgery, dental procedures, or boarding. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Prescription Policy

We are required to have a valid ‘doctor-client-patient relationship’ before prescribing any medications. This means that your pet must have been seen in the last 6 months or less to receive medication. Our doctors must also feel comfortable that a prescription is being made in the best interest of your pet’s well-being and safety. We have hospital policies regarding routine examinations and/or blood testing while on certain medications and may require your pet to see one of our doctors before prescribing a new medication or one that your pet has not received from us for some time.

Payment Policy